IT Apprentice IT Helpdesk Analyst

About Madison
Madison is the UK’s leading distributor for premium bicycles, clothing, parts and accessories. Based in Milton Keynes, home to the biggest brands in cycling. An exciting opportunity has arisen to join Madison’s IT team. The role’s aim is to ensure smooth running of Madison’s business systems by supporting day to day issues raised through our help desk. There will also be lots of projects and upgrades to get involved in!

Duties and responsibilities:
• Providing 1st line support for IT infrastructure and systems
• Responding to help desk tickets
• Testing of development and upgrades
• Report creation and maintenance
• Carry out routine tasks as assigned

Required skills and experience:
• Keen interest in IT
• Team player
• Windows 10 or 11, Word, Excel

Desirable:
Any knowledge/experience of the following:
• SQL Databases, HTML, CSS, Powershell, Jira, ODBC Reporting, ERP or warehouse systems, AWS, Active Directory, Exchange, Window Server 2016 or above, Virtualisation, Basic understanding of networking
• Providing a service to others

We will support you through a recognised Apprenticeship in conjunction with the local college so join our IT team and experience a genuinely happy and collaborative working environment where your ideas are heard, your contributions matter, and your growth is supported.

To apply please send your CV with a covering email to Deb.Newman@madison.co.uk

Close date: 30/04/2025 but we may offer sooner if we find the right candidate.

Apply for this role

Please note that we may not be able to respond to all applicants individually as we usually have a very high response to our vacancy adverts

To find out more about Madison and our holding company please visit www.hyoung.co.uk