Customer Care Customer Care roles at Madison

Madison is the leading distributor of branded cycle components and accessories, angling and power-sports equipment in the UK. We are currently recruiting for Customer Care Advisors to join our busy Customer Care Team based at Knowlhill, Milton Keynes.

Ideally you will have previous experience of working in a busy Customer Care environment – there is a high volume of calls and emails - and used to dealing with enquiries on stock availability, stock returns, pricing and invoice queries and order deliveries.  However, if you don’t have this experience but can demonstrate these key skills and are keen to play a part in Madison’s success, we would like to hear from you.

You will enjoy working with people, be confident talking to customers on the telephone and enjoy problem solving.  You’ll also have a flexible and helpful attitude and a true desire to resolve problems.

You must be PC literate and familiar with Microsoft Office and have good written and spoken English communication skills.  Training will be provided for our in-house database.

In order to fully support the Customer Services Department, all our Customer Care Advisors are expected to work flexibly as part of the team to provide our customers with the continued excellent service for which we are known for throughout our industry.

We offer an attractive benefits package including a generous staff discount scheme and a friendly working atmosphere.

If you are interested in applying please send your CV and covering letter including details of your salary expectations to Closing date 25 January 2019

Please note that due to the high volume of response expected we may not be able to respond to unsuccessful applicants.

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Please note that we may not be able to respond to all applicants individually as we usually have a very high response to our vacancy adverts

To find out more about Madison and our holding company please visit