Customer Services Customer Sales Advisor

Madison is the leading distributor of branded cycle components and accessories, angling and power-sports  equipment in the UK. Our business continues to grow and we pride ourselves on our reputation within the  industry of providing excellent customer service. We are now recruiting for a Customer Sales Advisor to join our  team based at Knowlhill, Milton Keynes to help us maintain our high standards and to be part of our continuing  success story.

Reporting to the Head of Customer Service, the successful candidate will have experience in managing their own workload, be confident in providing expert technical advice on our products and be able to manage multiple tasks seamlessly. He/she will need to be an enthusiastic team player with a proven track record of achieving their goals, ideally within the cycle industry. 

The role involves, but is not limited to:

• Processing inbound sales calls and emails.

• Calling customers with sales offers and new product information.

• Offering technical advice on all our products.

• Liaising with our Brand and Sales teams to ensure our customers are fully supported.

You’ll enjoy dealing directly with customers and have proven experience of this. Successful candidates will have excellent communication skills (good written and spoken English are essential for this role) and be familiar with Microsoft Office products. A working knowledge of Road and MTB bikes is important, and a good technical knowledge of Shimano products is preferred.

We offer a competitive package including a generous staff discount scheme and free onsite parking. If the above sounds like you then please apply by sending your cv and covering email with details of salary expectations to: deb.newman@madison.co.uk. 

Please note that we may not be able to respond to all applicants individually as we usually have a very high response to our adverts. If you have been successfully shortlisted you will hear from us shortly after the close date.

Close date: 19/06/2026 but we may appoint sooner if we find the right person!

Apply for this role

Please note that we may not be able to respond to all applicants individually as we usually have a very high response to our vacancy adverts

To find out more about Madison and our holding company please visit www.hyoung.co.uk